Sound Decision in Montgomery, IL

Things must have changed in recent years. This is not a good shop. They say all the things you want to hear when they are selling you their services but the work in poor and customer service terrible.

I choose them to install a Kenwood 6990HD unit with Sirius and Navigation because they said they could make the steering wheel controls work for my Mercedes. 15 hours of playing in the dash and several calls to the factory, my dash had a gaping hole and wire problems. I let them finish installing the radio because it was all spaghetti.

The radio navigation hard drive crashed, probably due to the installation issues. They removed the radio and said it would be sent to the Kenwood repair facility and back in a few days. Three weeks later I learned that Kenwood had never received it. Sound Decision had no tracking number. They tried to upsell me to a newer unit.

I told them I didn't want to be upsold, I wanted my radio returned. After complaint calls to them, their distributor and Kenwood, I was told to go the store to get my radio.

Kevin, at Sound Decision, handed me a plain brown cardboard box that contained parts from a different radio. He refused to reinstall it. The connections do not match up so now I need to find another installer.

Avoid Sound Decision.

 
Things have changed again. New management has taken over. They apologized for the poor treatment I received from the previous management and they reimbursed me for the work that had to be done.

I talked with another fellow that recently had an installation and he was ecstatic about the job that they did.

 
Activity
No one is currently typing a reply...

Similar threads

Marine speakers would be Ideal as stated and Coax. Polks would work very well. First choice of mine would be...
2
154
For me.. a compact amp that wouldnt take up a whole lot of room and not real expensive for a 350-600 rms sub@2ohms or even 1 ohm load id look at...
19
803
Id recommend Polk Audio MM series. Damned good clean sounding and some of the most reliable speakers I own to date and run myself as well as the...
44
2K
Those NVX are very good indeed. I only have a leftover set because they were originally going into my brothers restomod 68 Chevelle SS and we...
3
313

About this thread

blownsubs

Registered User
Thread starter
blownsubs
Joined
Location
IL
Start date
Participants
Who Replied
Replies
4
Views
10,464
Last reply date
Last reply from
MrEW
Screenshot 2024-03-07 184329.png

Doxquzme

    Mar 27, 2024
  • 0
  • 0
IMG_3075.jpeg

Daniel Lee

    Mar 27, 2024
  • 0
  • 0

Latest topics

Top