THX
10+ year member
Member
So I bought a BX1000D new off ebay to power a single ED 12A. It worked pretty good for 6 weeks but then just decided to stop working, accompanied by a nasty burning smell.
I emailed the seller on ebay but his warranty was only for 30 days and I should turn to HiFonics for help. I called them up first. Their help guy was busy so they put me through to his voice mail. I recorded down my problem, possible solutions (including me paying for it to be repaired) and left a call back number according to his directions but never received a call back.
So I went the email route and emailed the two different addresses about my problem but never got a response either. Still no response after another email.
I've given up. I'm going with Phoenix Gold next time. If that's how they handle things I shudder to think how long it would have taken if I sent it in to be repaired.
It's nice to have good prices on your amps but even better to have decent customer support. :thumbsdow
I emailed the seller on ebay but his warranty was only for 30 days and I should turn to HiFonics for help. I called them up first. Their help guy was busy so they put me through to his voice mail. I recorded down my problem, possible solutions (including me paying for it to be repaired) and left a call back number according to his directions but never received a call back.
So I went the email route and emailed the two different addresses about my problem but never got a response either. Still no response after another email.
I've given up. I'm going with Phoenix Gold next time. If that's how they handle things I shudder to think how long it would have taken if I sent it in to be repaired.
It's nice to have good prices on your amps but even better to have decent customer support. :thumbsdow